How to Lose Business Fast
Three words...No Phone Support. If you want to send your hard-won customers and clients straight into the arms of your competitors then I encourage you to eliminate phone support. This really works; trust me...I have personally abandoned companies who either go out of their way to hide their phone numbers, or even worse have eliminated phone support altogether. In today's post, I'll buck yet…
A Sneak Preview
My last book "Leadership Matters...The CEO Survival Manual" continues to receive positive feedback, and I've been pleased with the stories that have been relayed to me about the book's ability to add value to the lives of those who have read it. In today's post I have the pleasure of announcing my forthcoming book (to be released this fall) entitled "The Conventional Fool...Why What You Think You…
Internet Usage and Brand Strategy
I'm often asked by executives if social media should be part of their brand strategy, or if it is too late to jump on the Web 2.0 bandwagon. It's as if they feel that they missed a window of opportunity and that the digital age has just forever passed them by. Nothing could be further from the truth. Sure, other brands may have a bit of a head start on you, but since when have successful business…
Quick vs. Right
"Quick vs. Right" is a phrase that makes me cringe every time I hear it used. One of the most common copouts inept leaders use in masking their decisioning inadequacies is to delay pronouncement on the grounds that they currently possess insufficient information to make an astute decision. Almost without fail, this tactic is a trite and cliched attempt to somehow insinuate that speed in…
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