Understanding Your Customers

Many businesses find that understanding their customer base is often easier said than done, which is why I've written often on the importance of maintaining an external focus with an emphasis on customer centricity. Let me put this as simply as I can...If you want to succeed in business, you must be in touch with the demands of the marketplace. While many businesses think they understand their…

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Leadership vs. Management

As a person who makes their living in the field of leadership, I can tell you without any doubt that "Leadership" is different than "Management." While there seems to be a never-ending stream of politically correct pontificating in corporate circles about the differences between managers and leaders, most of it misses the mark. Leaders and managers play different roles and have different…

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Family Business

Family Business...a quote from Charles Dickens sums up my feelings about family businesses: "It was the best of times, it was the worst of times." Oh what a conundrum...Family business; should I, or shouldn't I? Today's Myatt on Monday's question comes from an entrepreneur who asks: "Should I involve family members in my business venture?" In my opinion there really isn't a right or wrong answer…

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