More Than a Buzzword: Let’s Be Honest About Diversity and Inclusion

Diversity and inclusion is a buzzword in the business world, and countless company websites tout their commitment to building diverse teams and inclusive cultures. Human resource departments are instilling D&I training for hiring managers and discussing their role in hiring diverse employees, and creating a culture of inclusion. But what does this all mean and why should companies care? Most…

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How Employee Engagement Drives Customer Satisfaction

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

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6 Defining Values of a Leadership Culture

Twelve years after launching culture change consulting services, I am finally sitting down to write about six defining values of a leadership culture. These are factors I’ve learned that define whether an organization can improve their Culture or not. No surprise that all six values rise and fall on leadership. Before I unpack the six values, let me paint the backdrop of how it all began. In…

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Unleadership – A Crisis of Identity

The most popular piece I authored last year was a column I wrote for Forbes on the art and science of what I refer to as pursuitology. As of this writing it had been read more than 260,000 times, had more than 5,000 Facebook shares, and more than 3,000 ReTweets – it clearly struck a chord with the leadership community. As I thought about why this short article resonated so strongly with readers,…

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