Executive Level Hires
Today's question comes from the president of a technology firm that asks: "I don't have the best track record when it comes to making executive-level hires. Do you have any specific suggestions that might help?". Since I have written often on the subject of talent management and have covered the basics of recruiting in previous posts, I'm going to share a few secrets that can help separate the…
Candidate Management During a Crisis
I am no stranger to the challenges of candidate management during a crisis. I started my career in executive search right out of college over 13 years ago, so recruiting is work that I've always done and always loved. While in the second year of my profession the great recession hit and had a significant impact on my area of expertise including venture capital, and private equity-backed…
Leadership Interview: Connecting With People is The Key Competency
I recently sat down with Dudu Hlatshwayo, CEO and founder of Change EQ Corporate Advisors in Johannesburg. I think you will find her answer to be thoughtful and full of insight, everyone reading this should take heed of this simple advice. Interview Summary JH: What is the number one leadership competency required in this fast-paced, unpredictable world we now find ourselves in? DH: Connection…
How Employee Engagement Drives Customer Satisfaction
Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…
HR, Who’s Your Customer?
Over the last 30 years, I have worked for many organizations in HR positions with increasing responsibility. Regardless, I had discussions within each of those organizations about the concept of customer satisfaction. In my view, the only customer is those whom we sell our products or services to! They are the same who pay our salaries. Human resource staff was routinely told, that they should…
Diversity and Leadership – Right Topic Wrong Conversation
I have grown quite weary of the politics driving the “Diversity” discussion. Let’s begin with this and see if we can agree on a jumping-off point: Giving special preference to any individual, class, or group to the advantage or disadvantage of another is wrong. Sounds reasonable, yes? Regrettably, many companies are creating operating environments where the opposite is true and conscious bias has…
Affordable Employee Benefits
Today's Myatt on Monday's question was posed by a CFO who asked: "What is the best way to manage the rising cost of employee benefits?" While the escalating cost of benefits is something that all companies deal with, for small and middle market entities the prices and complexities are nothing short of staggering. In today's post I'll address one of the best and most often overlooked option for…
English (United States) 
English (Canada) 
English (UK) 
Spanish (Spain) 
Spanish (Mexico) 
Spanish (Chile) 
French 
Portuguese (Brazil) 
Portuguese (Portugal)